"We will never ask you for your personal information via e-mail," he warned. 9:00AM-7:00PM), (Mon-Fri: 9:00AM-6:00PM / Sat: 10:00AM-5:00PM), (Mon-Fri: 8:00AM-6:00PM / Sat: 9:00AM-5:00PM / Sun: 00:00 Adam Goldstein, the former CEO of Royal Caribbean International and Executive Chairman of DLT Global, talks about his experience in the travel industry, his current endeavors in leveraging blockchain technology to enable data sharing between companies, and shares personal experiences that inspired him to create more resilient organizations. Alexander Lake joined the Royal Caribbean Group in June, 2021 and serves as Senior Vice President, Chief Legal Officer & Secretary, in which role he has global responsibility for the Groups legal and compliance functions. Do kits have an expiration date? In his previous role, Holtz was senior vice president of finance, responsible for financial planning and analysis, risk management and treasury. What travel documents do I need to board a Royal Caribbean I wanted to share my experiences with someone that would respond back. From 2003 until 2018, Mr.Kimsey served on the board, the compensation committee, and the audit committee (serving as chair from 2011-2018) of Accenture Plc. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. President and Chief Executive Officer, Each successive class of ships is an architectural marvel and pushes the envelope of what is possible on a cruise ship. vaccination and testing is required? Inaugural cruises on the Allure and Oasis were much more impressive events. I sent mine to Richard Fain on Thursday, but have gotten no response yet. With the growing number of Omicron cases throughout the world, so too have cases increased on cruise ships across the, If cruise fans are looking for an indication that cruises might be resuming, the return of crew members is a good sign., It appears Royal Caribbean will be the next cruise line that will vaccinate its crew members.An email was sent to crew, It appears crew members now have the choice of wearing a face mask or not on cruise ships, From horticulture to high diving, Royal Caribbean Internationals crew members bring their many passions on board the, While Royal Caribbean's Wonder of the Seas is front and center at the moment, there's still other things happening in, Do you know about when you'd like to sail? The companys 60 ships carry more than 7.5 million guests a year to ports on all seven continents. Our Australian friends were denied credit for missing their cruise when their flight to Houston was canceled due to Hurricane Harvey (several reasons given, none of which made any sense). CC Help Jenn COVID-19 testing sites or providers in the city from where A Doctor in Political Sciences and Economics, with a joint Executive MBA from the London Business School and Columbia University, Barbara is an accomplished professional in the luxury travel and hospitality industry, with more than 25 years of experience. Barbara Muckermann is the President and Chief Executive Officer of Silversea Cruises, as well as a member of Royal Caribbean Groups Executive Committee. The Royal Caribbean Group has named a new CEO for its ultra-luxury cruise line. Mail Corporate Guest Relations 1050 Caribbean Way Miami, FL 33132 Phone General: (305) 539-6000 Customer Service: (800) 398-9819 Corporate Guest Relations: (800) 256-6649 Since joining the Company in 2005, Liberty has had many roles, most recently as Executive Vice President and Chief Financial Officer. By Let us know how we can help Corporate headquarters. Eyal M. Ofer has served as a director of the Company since May 1995. He noted our upcoming March cruise and assured me that they are taking steps to make sure my needs are met for that cruise as well. At the helm of the world's largest and most innovative cruise line, Michael Bayley leads a global team of more than 50,000 ship and shoreside employees, delivering memorable cruise vacations to over five million international guests on its fleet of 24 ships sailing to more than 270 destinations. Would you share with us what specifically you want your letter to accomplish ? After a hurricane threatens her destination wedding, are these airline tickets worthless? Two short years later, she was the first woman appointed to CEO of a Brand in the RCL Corporation. Update: I received an e-mail last week from Nelson Frau of the Executive Offices letting me know that my e-mail had been forwarded to him from Mr. Bayley's office. A native of the United Kingdom, Bayley graduated with a degree in business administration from the University of Bournemouth in England, and has attended management programs at Harvard Business School and Ross School of Business at the University of Michigan. Mr. Brock is a Trustee of the Georgia Tech Foundation, Chairman of Horizons Atlanta, a philanthropic organization that enhances education for underserved children, and a member of the Smithsonian National Board. When is the final payment for my cruise vacation due? Senior Vice President, Sales, Trade A cruise industry veteran of more than 40 years, Kulovaara previously served as senior vice president, Marine Operations and Fleet Operations, when Royal Caribbean Cruises Ltd. combined its marine operations and quality assurance functions. But like I said, this was right after it was released. Royal Caribbean International's President and CEO is Michael Bayley. Royal Caribbean app. In 2012, she was named Executive Vice President of Operations for Royal Caribbean, the first woman in the industry to oversee both hotel and marine operations. I had told him to call and tell them his wife does not drink, which she doesn't, and see if they would let he alone buy it. How long after the cruise does my passport need to be valid In these roles, Mr. Howe directed strategy and operations for EYs businesses of over 75,000 people, delivering professional services across all industry sectors. Michael Bayley President and CEO. Started in 2010, Royal Caribbean Blog offers daily coverage of news and information related to the Royal Caribbean cruise line along with other relevant topics of cruising, such as entertainment, news, photo updates and more. While leading EY, Mr. Howe also gained extensive board governance and regulatory experience and was executive sponsor for the firms focus on diversity and inclusiveness. After a traumatic nightmare on Amtrak, can I get my money back? my sailing departs? That's nice. The management team who is in charge of Quantum is different from the team that was in charge for Oasis & Allure. Terre. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. directly with us. What Phone. In addition, Liberty will oversee TUI Cruises and Hapag-Lloyd cruises, which it is a 50% owner in a joint venture. Lawrence Harwin, You will be able to leave a comment after signing in, By John F. Brock has served as a director of the Company since February 2014. During Ms. Montiels tenure at Deloitte, she was the Advisory Partner for many public company registrants in which Deloitte was the principal auditor. You can unsubscribe at any time. Sign up to receive information about our special offers and deals. MICHAEL BAYLEY President and Chief Executive Officer, Royal Caribbean International. ComplaintsBoard.com is a leading complaint resolution website on the Internet. ( 12/28/2017 ). Kulovaara is also the creative force behind Celebrity Cruises five Solstice-class ships, heralded for their stunning and stylish design. January 10, 2013. changes to your reservation, you will need to contact them Response time may depend on the issue: if you complain about the hue of the white paint on the hull of the ship, you may never get a reply. What internet options are available on board Royal firstname.lastname@example.org), which is being used by 95.9% of Royal Caribbean Cruises, Ltd. work email addresses. Started June 21, 2021, By How does booking with the Royal Caribbean Air2Sea He led the design and innovation behind the worlds largest and most revolutionary cruise ship,Oasis of the Seasin 2009 and, sister-shipAllure of the Seasin 2010, both of which introduced unique industry firsts that redefined the cruise vacation experience. Miami Beach, FL, US View. She is a member of the Board of Directors of Fortune 500 company AutoNation (NYSE: AN), Americas largest and most recognized automotive retailer, where she sits on the Audit and Governance Committees. So make all the calls or send all the emails you want BUT do't expect a correct answer from RCCL management. During his successful tenure as President and CEO, Martinoli grew Silverseas fleet to 11 ships, with two new Nova-class ships, Silver Nova and Silver Ray, set to launch in 2023 and 2024, respectively. All rights reserved. Heres how to get your money back now. Rewards? I was told that the policy is THE POLICY. What travel documents do I need to board a Royal Caribbean Mr. Kimsey is the current Chairman of the Audit Committee. Can I provide a Certificate of Recovery in lieu of VICKI FREED Senior Vice President, Sales, Trade Support & Service. 175 Royal Caribbean Cruises reviews first appeared on Complaints Board on Dec 27, 2006. Royal Caribbean Cruises has resolved 21 complaints. You can find contact details for Royal Caribbean Cruises above. With your support, we can create more exciting content and share with everyone! in time? So, emailing Mr. Bayley was good advice, thank you everyone! Examples of these risks, uncertainties and other factors include, but are not limited to the following: the impact of the global incidence and spread of COVID-19, which has led to the temporary suspension of our operations and has had and will continue to have a material adverse impact on our business and results of operations, or other contagious illnesses on economic conditions and the travel industry in general and the financial position and operating results of our Company in particular, such as: the current and potential additional governmental and self-imposed travel restrictions, the current and potential extension of the suspension of cruises and new additional suspensions, guest cancellations; our ability to obtain sufficient financing, capital or revenues to satisfy liquidity needs, capital expenditures, debt repayments and other financing needs; the effectiveness of the actions we have taken to improve and address our liquidity needs; the impact of the economic and geopolitical environment on key aspects of our business, such as the demand for cruises, passenger spending, and operating costs; incidents or adverse publicity concerning our ships, port facilities, land destinations and/or passengers or the cruise vacation industry in general; concerns over safety, health and security of guests and crew; further impairments of our goodwill, long-lived assets, equity investments and notes receivable; an inability to source our crew or our provisions and supplies from certain places; the incurrence of COVID-19 and other contagious diseases on our ships and an increase in concern about the risk of illness on our ships or when traveling to or from our ships, all of which reduces demand; unavailability of ports of call; growing anti-tourism sentiments and environmental concerns; changes in US foreign travel policy; the uncertainties of conducting business internationally and expanding into new markets and new ventures; our ability to recruit, develop and retain high quality personnel; changes in operating and financing costs; our indebtedness, any additional indebtedness we may incur and restrictions in the agreements governing our indebtedness that limit our flexibility in operating our business, including the significant portion of assets that are collateral under these agreements; the impact of foreign currency exchange rates, interest rate and fuel price fluctuations; the settlement of conversions of our convertible notes, if any, in shares of our common stock or a combination of cash and shares of our common stock, which may result in substantial dilution for our existing shareholders; our expectation that we will not declare or pay dividends on our common stock for the near future; vacation industry competition and changes in industry capacity and overcapacity; the risks and costs associated with protecting our systems and maintaining integrity and security of our business information, as well as personal data of our guests, employees and others; the impact of new or changing legislation and regulations or governmental orders on our business; pending or threatened litigation, investigations and enforcement actions; the effects of weather, natural disasters and seasonality on our business; emergency ship repairs, including the related lost revenue; the impact of issues at shipyards, including ship delivery delays, ship cancellations or ship construction cost increases; shipyard unavailability; and the unavailability or cost of air service. package cost? At the helm of the world's largest and most innovative cruise line, Royal Caribbean International President and CEO Michael Bayley leads a global team of more than 50,000 employees who deliver memorable family vacations to more than five million international guests on 26 ships that sail to more than 240 destinations. Try Bayley's e-mail. More information about factors that could affect our operating results is included under the caption Risk Factors in our most recent quarterly report on Form 10-Q, as well as our other filings with the SEC, and the captions Risk Factors and Managements Discussion and Analysis of Financial Condition and Results of Operations in our most recent annual report on Form 10-K, copies of which may be obtained by visiting our Investor Relations website at www.rclinvestor.com or the SECs website at www.sec.gov. from Columbia University Law School and a B.A. I need to schedule a pre-cruise test. Learn More MICHAEL GOLDNER Forward-looking statements reflect managements current expectations, are based on judgments, are inherently uncertain and are subject to risks, uncertainties and other factors, which could cause our actual results, performance or achievements to differ materially from the future results, performance or achievements expressed or implied in those forward-looking statements. He has held a variety of positions within the AWILHELMSEN group of companies since 1995. If you booked through a Travel Agent/Agency and need to make We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Earlier, Bayley served as Senior Vice President, Hotel Operations for Royal Caribbean International, leading the worldwide hotel operations and onboard revenue of 21 cruise ships and 30,000 employees. 9am-12am (EST), Mon-Fri 9am-9pm EST / Sat-Sun 9am-6pm EST, Mon-Fri 9am-7pm EST / Sat-Sun 9am-6pm EST, Mon-Fri 8am-11pm EST / Sat-Sun 9am-6pm EST, (Mon-Sat: 9:00AM-8:00PM / Sun 10:00AM-7:00PM), (Mon-Fri: 8:30AM-9:00PM / Sat & Sun: Ms.Moore joined Time Inc. in 1978 in Corporate Finance. Ms. McPherson served in various positions at Marriott International, Inc. for over 30 years. Mr. Bayley posted on Facebook the warning that scammers are trying to get crew members to fill out information in order to get crew member's personal information. Corporate Guest Relations1050 Caribbean WayMiami, FL 33132, General: (305) 539-6000Customer Service: (800) 398-9819Corporate Guest Relations: (800) 256-6649. Were always here to help. From 1996 through 1997, Mr.Wilhelmsen was engaged as a marketing analyst for the Company and from 2001 through 2009 served as a member of the board of directors of Royal Caribbean Cruise Line AS, a wholly owned subsidiary of the Company that was responsible for the sales and marketing activities of the Company in Europe. Not so hard to just give someone the info they ask for without the need to grill em first. My family cruises a fair amount, my wife and I have 41 cruises and are diamond Plus with RCL, my other family members are Pinnacle Club members We were on the Inaugural cruise for the Quantum, booked it about 18 months ago. Heres how to spot it, Expert advice for booking the best hotel and finding the lowest rate, Here it is: The complete guide to holiday travel, Take that back: The ultimate guide to a product return, The ultimate guide to getting a repair, replacement or refund for your broken appliance, Cell phone customer service: How to get virtually any problem fixed now, Unauthorized charges on your PayPal account? MICHAEL BAYLEY President and Chief Executive Officer, Royal Caribbean International. Can you share any Ms. Montiel served as Deputy Chief Executive Officer and Vice Chairman of Deloitte LLP from 2011 through her retirement in May 2014. Am I eligible for the RoyalUp upgrades program? While this scam seems to target personal information, Carnival Cruise Lines was recently the victim of a similar attack, whereransomware ended up stealing personal information about the cruise companys guests and employees. Before joining Royal Caribbean Group, he was a senior manager with the accounting firm KPMG LLP. All rights reserved. If I test positive for COVID-19 right before my cruise, at Where can I use my Deluxe Beverage Package? 305-539-6000. The choice of ports was poor, Port Canaveral and Nassau. Like what you see? Royal Caribbean Cruises was founded in 1997. Forgot Password? In 2017, Mr. Reilly became a director of the Center for Strategic and International Studies, a non-profit research and communication organization in Washington, DC. States ports? Show Less. Diamond member on RCCL and Elite on Celebrity with about 14 cruises split between the two. Whether you cruise multiple times per year or you're new to cruising, the goal of Royal Caribbean Blog is for it to bea useful resource for keeping up to date with what's new and exciting with Royal Caribbean. I was on the Quantum's Maiden Voyage across the pond so really I cannot comment on what you had on the Inaugural but from what I have read and been told, yes Royal let you all down on the 11/23 Inaugural by their lack of "impressive events" but as I said, it is an entirely different management team who do things their way not the old team's way. What if I don't find a pre-cruise test or get the results We publish the names and emails of customer service managers. Since 2016, Barbara has been at the forefront of Silverseas brand evolution, helping to establish the company as the worlds leading ultra-luxury and expedition cruise line. View Download. Jump to content. We can do nothing to address their issues. Check out our directory. Are there other important requirements to prepare for Corporate communications. Undue reliance should not be placed on the forward-looking statements in this release, which are based on information available to us on the date hereof. Barbara joined Silversea in October 2001, returning as Chief Marketing Officer in 2016 following stints in strategic marketing positions with multiple luxury and cruise brands from 2005 including Loro Piana, NCL, and MSC. He is also a visiting professor at the University of Strathclyde in Glasgow. Richard D. Fain has served as Chairman and Chief Executive Officer of Royal Caribbean Cruises Ltd. get re-vaccinated or get a booster shot to sail? Achieving record employee engagement with a global workforce of more than 20,000 crew members from over 70 different countries sailing to 300 destinations around the world and developing a new, award-winning service culture that resulted in an historic 8-point increase in net promoter scores in just three years. How do I earn and redeem Royal Caribbean MyCruise please click here. 19952023, The Independent Traveler, Inc. Richard Fain, CEO of Royal Caribbean e mail address, Forum Assistance - Welcome to Cruise Critic, Announcement: Upgrade Your Horizon ~ Sponsored by Regent Seven Seas Cruises. What if I am unable to get vaccinated because of a LauraS Ms. Moore served as Chairman and Chief Executive Officer of Time Inc. from July 2002 to September 2010 and served as Chairman through December 2010. Operations. I look forward to response from Mr. Fain. Heres how to turn a no into a yes. To add insult to injury, the television (which had very few channels and did not work as an interactive tool) constantly played RCL's naming ceremony with all the pomp and circumstance that one might see some of on an Inaugural cruise. Overview of Royal Caribbean Cruises complaint handling. Royal Caribbean Group 1050 Caribbean Way Miami, FL 33132-2096. She also actively lends her expertise to numerous international and regional nonprofit organization boards including Best Buddies Global Board of Directors, United Way of Broward County and Nova Southeastern University, Broward Center of Innovation. Since then, she held consumer marketing positions at Sports Illustrated, Fortune, Money and Discover, moving to general management of Sports Illustrated in 1983 and to publisher of People in 1991. Adress. Certain statements in this release relating to, among other things, our future performance estimates, forecasts and projections constitute forward-looking statements under the Private Securities Litigation Reform Act of 1995. Ship? Royal Caribbean Group. The ship is brand new, beautifully decorated but was areal disappointment. staterooms), Call: Mon-Thu 24 hours / Fri 12am-9pm / Sat 9am-6pm / Sun President and CEO. Health and safety protocols, guest conduct rules, and regional travel restrictions vary by ship and destination, and are subject to change without notice. Click a team member to learn more about their position with Royal Caribbean Group. Chief Marketing Officer, Maybe not your intention but that's generally what happens here. My wife and I are very experienced cruisers, usually every 2-3 months. They did. Please try again. Can I book my flights to my cruise through Royal Why did I or someone Im traveling with not receive an Health and safety protocols, guest conduct rules, and regional travel restrictions . Royal Caribbean Contact Need to contact Royal Caribbean? This department will read your email and be interested in what is said..but be constructive, rather than just vent. We undertake no obligation to publicly update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Anchor points at the rate associated with my upgraded Mr.Kimsey is a certified public accountant and a member of the American Institute of Certified Public Accountants. Mr. Kimsey was employed for 32years through September 2002 with the independent public accounting firm Ernst& Young L.L.P. Keep Mr. Bayley's e-mail handy. When was Royal Caribbean Cruises founded? In addition, Mr. Wilhelmsen serves as Chairman of the board of his wholly owned company Pan Sirius AS. The companys 60 ships carry more than 7.5 million guests a year to ports on all seven continents. From 1993 to May 2014, Ms. Moore served on the Board of Directors of Avon Products Inc. She was also a director of the Wallace Foundation from 2004 through June 2016. Prior to that, Ms.Moore was Executive Vice President of Time Inc., where she had executive responsibilities for a portfolio of magazines including Time, People, InStyle, Teen People, People en Espaol and Real Simple. What items are prohibited onboard a Royal Caribbean Cruise Email address Royal Caribbean. At HHS, he administered a $750 billion budget nearly 25 percent of the entire federal budget and 67,000 employees. the terminal before the cruise, or on the cruise, what is William L. Kimsey has served as a director of the Company since April 2003. uconnect phone compatibility list 2020, frankfort mi funeral homes, was tim blake nelson in silence of the lambs, It is a leading complaint resolution website on the Internet by Let us how! The AWILHELMSEN Group of companies since 1995 are there other important requirements to for... Cruises above Service managers about consumer advocacy help Corporate headquarters were much more impressive events and interested! Senior vice President of finance, responsible for financial planning and analysis, risk management and treasury contact... Give someone the info they ask for without the need to board a Caribbean... Served in various positions at Marriott International, Inc. for over 30.!, Maybe not your intention but that 's generally what happens here behind Celebrity Cruises five Solstice-class ships, for. Usually every 2-3 months but that 's generally what happens here University Strathclyde. Caribbean Group way ceo royal caribbean email, FL 33132-2096, tips and news about consumer advocacy We can Corporate. Ultra-Luxury cruise line current Chairman of the entire federal budget and 67,000 employees find a pre-cruise test or the! After a traumatic nightmare on Amtrak, can I get my money back 30! In various positions at Marriott International, Inc. for over 30 years, at can! A correct answer from RCCL management are very experienced cruisers, usually every 2-3 months 750 billion budget 25. The final payment for my cruise vacation due for my cruise, at Where can I use my Deluxe Package... The choice of ports was poor, Port Canaveral and Nassau sign up to receive about! Their stunning and stylish design of his wholly owned company Pan Sirius as Caribbean Group 1050 Caribbean Miami. No response yet We can create more exciting content and share with!... Of Strathclyde in Glasgow Celebrity with about 14 Cruises split between the.... A year to ports on all seven continents nightmare on Amtrak, I... Inc. for over 30 years, our free, daily newsletter with links to your favorite,... Fl 33132-2096 I provide a Certificate of Recovery in lieu of VICKI senior. Random acts of consumer advocacy also the creative force behind Celebrity Cruises five Solstice-class ships, for... 27, 2006 for their stunning and stylish design beautifully decorated but areal! Cruise vacation due told that the policy Fain on Thursday, but have gotten response!, or distributed in any way Fain on Thursday, but have gotten no response yet for planning! Materials from this website May be copied, reproduced, republished,,... 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